From January 15th, the IT Helpdesk will have a new home within the IT Suite of Llandaff Learning Centre (Room T1.02 – behind the Technology Support Desk). This is to allow us to offer a more personalised and improved frontline service to both staff and students – you will be able to put faces to names and deal with us face to face rather than just over the phone!
In order for the move to happen however, a small amount of building work needs to be completed in order to fit the team into the room. Disruption to students will be kept to a minimum as there will be no building work being done within term time. You will still be able to speak to members of the team over on our makeshift Technology Support Desk, which will be based at the far end of the IT suite, just to the right of the main desk.
This is an exciting time for the Helpdesk, as we look to improve services to you. Please bear with through this short period of disruption.