Do I have to pay?
No, the costs are paid from the Library budget.
How do I receive my requested book/journal?
Articles will be delivered electronically - you will be notified via email as to how to access it.
Books will be available for collection from your Campus Library.
How long does it take for my item to arrive and how will I know when to collect it?
An average delivery takes 7-10 days, though in many cases ILLs are ready in 2-3 days. Please note that obscure requests may take longer. If your ILL has to be collected, you will be notified by email from
Can I renew a book or thesis?
Yes, although this is subject to the lending institution's approval. If you wish to renew an ILL, bring it to your Learning Centre. They will need to retain it until the renewal has been agreed.
How will I know if my ILL has been renewed?
You will receive an email from
firstname.lastname@example.org notifying you of the lending institution's decision.
What happens if I lose an item?
Please contact your Learning Centre as soon as possible. If the book or thesis was lent by the British Library, a minimum £166.20 replacement fee will be charged. This fee may be higher if the item is rare or expensive.
I’ve had a letter recalling my item and it’s earlier than the date I was originally given?
The item needs to be returned to your campus library immediately. The changed date is because the item is in heavy demand and there are numerous borrowers waiting.
Can I request material held at another Cardiff Met Campus?
Yes, you can do this by checking MetSearch and request the item be sent to whichever
campus is more convenient. ILL Request Forms are only used for material which Cardiff Met does NOT hold.
Who do I contact for more information?
You can ask the staff at your Learning Centre or email
Information for other Libraries:
Lending to other Institutions Cardiff Metropolitan University can supply the following under ILL: books, journal articles (not whole issues). Please send details of your request to Ddelivery@cardiffmet.ac.uk including your request number and BL Account number.