Information Technology

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Connection Problems

Enter your CardiffMet username followed by

@cardiffmet.ac.uk when you log in

Windows 10

Are Wi-Fi networks visible?

There should be a Wi-Fi icon displayed in the bottom right, click this to view available networks. If this is not displayed then your wireless card may be disabled.
Is your password correct?
Check by logging on to a CardiffMet PC on site. If offsite, try to access the student/staff portal. If you cannot login, reset your password here or contact the helpdesk (Tel: 02920417000).
Is your CardiffMet network account active?
- Is your account locked?
  If you make 10 unsuccessful attempts to login, your account will be locked. Please contact the helpdesk (Tel: 02920417000) to unlock.
- Do you have a financial block?
  Your account can be disabled due to non payment of fees. Contact the iZone (Tel: 02920415600) to resolve this issue.
- Have you finished studying at CardiffMet? / Have you finished working for CardiffMet?
  Your account will expire when you leave CardiffMet.
Have you connected to Eduroam previously?
You may have an existing connection to Eduroam that is using incorrect login details, i.e an old password. In this case you will need to remove the existing connection to create a new connection.
1. Click the Wi-Fi icon next to the time.
2. Select Network Settings.
3. Manage Wi-Fi Settings.
4. Scroll down to Manage Known Networks. This will list all networks you have an existing connection with.
5. Select eduroam and / or eduroam_setup / Setup_CardiffMet and click Forget.
Restart device and try connecting again
After completing the previous steps restart your device and try connecting again.
If you are still unable to connect, bring your device to the Technology Support Desk
These are found in the IT Suite within the Library at Llandaff and Cyncoed campuses.

Windows 8

Windows 7

Are Wi-Fi networks visible?

There should be a Wi-Fi icon displayed in the bottom right, click this to view available networks. If this is not displayed then your wireless card may be disabled.
Is your password correct?
Check by logging on to a CardiffMet PC on site. If offsite, try to access the student/staff portal. If you cannot login, reset your password here or contact the helpdesk (Tel: 02920417000).
Is your CardiffMet network account active?
- Is your account locked?
  If you make 10 unsuccessful attempts to login, your account will be locked. Please contact the helpdesk (Tel: 02920417000) to unlock.
- Do you have a financial block?
  Your account can be disabled due to non payment of fees. Contact the iZone (Tel: 02920415600) to resolve this issue.
- Have you finished studying at CardiffMet? / Have you finished working for CardiffMet?
  Your account will expire when you leave CardiffMet.
Have you connected to Eduroam previously?
You may have an existing connection to Eduroam that is using incorrect login details, i.e an old password. In this case you will need to remove the existing connection to create a new connection.
1. Click the Wi-Fi icon next to the time
2. Open Network and Sharing Center
3. Manage wireless networks
4. Select eduroam and / or eduroam_Setup
5. Click Remove
6. Click Yes to confirm removal
Restart device and try connecting again
After completing the previous steps restart your device and try connecting again
If you are still unable to connect, bring your device to the Technology Support Desk
These are found in the IT Suite within the Library at Llandaff and Cyncoed campuses

Apple Mac

Apple iPad / iPhone

Is your Wi-Fi switched on?

Check within your phone settings to ensure Wi-Fi is turned on
Is your password correct?
Check by logging on to a CardiffMet PC on site. If offsite, try to access the student/staff portal. If you cannot login, reset your password here or contact the helpdesk (Tel: 02920417000).
Is your CardiffMet network account active?
- Is your account locked?
  If you make 10 unsuccessful attempts to login, your account will be locked. Please contact the helpdesk (Tel: 02920417000) to unlock.
- Do you have a financial block?
  Your account can be disabled due to non payment of fees. Contact the iZone (Tel: 02920415600) to resolve this issue.
- Have you finished studying at CardiffMet? / Have you finished working for CardiffMet?
  Your account will expire when you leave CardiffMet.
Have you connected to Eduroam previously?
You may have an existing connection to Eduroam that is using incorrect login details, i.e an old password. In this case you will need to remove the existing connection to create a new connection.
1. Enter your device Settings
2. Select Wi-Fi
3. Press eduroam and /or eduroam_setup / Setup_CardiffMet
4. Press Forget this Network
5. Confirm by pressing Forget
If you cannot see an option to Forget this Network, you may need to remove an existing Profile from your settings
1. Enter your device Settings
2. Select General
3. Tap Profile
4. Press eduroam and /or eduroam_setup / Setup_CardiffMet
5. Tap Delete Profile
6. Confirm by pressing Delete
Restart device and try connecting again
After completing the previous steps restart your device and try connecting again
If you are still unable to connect, bring your device to the Technology Support Desk
These are found in the IT Suite within the Library at Llandaff and Cyncoed campuses

Android

Is your Wi-Fi switched on?

Check within your phone settings to ensure Wi-Fi is turned on
Is your password correct?
Check by logging on to a CardiffMet PC on site. If offsite, try to access the student/staff portal. If you cannot login, reset your password here or contact the helpdesk (Tel: 02920417000).
Is your CardiffMet network account active?
- Is your account locked?
  If you make 10 unsuccessful attempts to login, your account will be locked. Please contact the helpdesk (Tel: 02920417000) to unlock.
- Do you have a financial block?
  Your account can be disabled due to non payment of fees. Contact the iZone (Tel: 02920415600) to resolve this issue.
- Have you finished studying at CardiffMet? / Have you finished working for CardiffMet?
  Your account will expire when you leave CardiffMet.
Have you connected to Eduroam previously?
You may have an existing connection to Eduroam that is using incorrect login details, i.e an old password. In this case you will need to remove the existing connection to create a new connection.
1. Go to Settings
2. Select Wi-Fi
3. Hold your finger on eduroam and / or eduroam_setup / Setup_CardiffMet for 3 seconds
4. Select Forget
Restart device and try connecting again
After completing the previous steps restart your device and try connecting again.
If you are still unable to connect, bring your device to the Technology Support Desk
These are found in the IT Suite within the Library at Llandaff and Cyncoed campuses

If you require further assistance, please contact the IT Helpdesk or visit the Technology Support Desk in the Learning Centre.

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