Cardiff Met telephone Services includes the provision of over 1,600 telephone extensions and management of a mobile contract with over 80 mobile devices.
The majority of Cardiff Met telephone extensions now use a Voice Over IP telephone technology called Shoretel. Extensions on this service have black handsets with the name ShoreTel on them. These provide advanced features, including Voice Messaging, Menus, Hot-Desking and Integrated Messaging.
Please see Advice and Guidance on Using Telephone Handsets for Quick Start and Handset documentation.For further information please select one of the categories below. If your query is not answered within this site then your next point of contact for all Telephone requirements is the IT Help Centre.
Bills are generated for Cardiff Met telephone extensions monthly and are produced in the first week of the following month. By default these are sent to budget holders or department administrators and include the following information
Charges are made up of the cost of calls made, plus a rental cost for each extension of £5 per month.
Invoices for BT Lines are received quarterly and recharges for these are done as soon as possible after this. For further information on BT's charges please refer to the
BT web site.
Should you be concerned about unusually high call costs or charges for Cardiff Met telephone extensions or BT Lines then please contact IT Helpdesk. This will tell you how to log a request for a more detailed bill that will show all call details.
You may access Directory Enquiries using the Online Telephone Directory This can also be found in the essentials tab on the main portal menu.
Telephone enquiries to external Directory Enquiries services can be very expensive and wherever possible you should use the following web based enquiries:
That you don't let the Directory Enquiry provider put you through, as they will charge a large premium for such calls.
That you don't call from your mobile. One call was seen on a Cardiff Met mobile bill recently that cost over £70.
Please keep us informed of any change to your details or any other inaccuracies that you notice in the directory. It is particularly important that we are know if anyone has left. Unless we receive this notification, the telephone directory entry will remain indefinitely.
To add, remove or change a telephone entry, please complete the
Information in this section refers to Shoretel Telephone Extensions (Black Handsets containing name Shoretel).
MiTel Call Manager is a Desktop Computer Application that integrates with the phone system. It helps streamline, improve accuracy, and enhances productivity.
You may set up a conference call by either by using the handsets CONFERENCE button or by using the Shoretel Call Manager. Please see the Shoretel Call Manager - Conference Calls video in the section below for details of how to use Call Manager.
Telephone Faults should generally be reported in the same way as IT faults, by contacting
Requests should be made through the person in your unit or school that is responsible for bill payment and who can authorise expenditure on telephone services. These are generally either budget holders, departmental administrator or heads of unit.
Cardiff Met Staff are reminded that the Electronic Communications Policy also applies to the use of Mobile Services.
Mobile Services are provided for business usage and any personal usage must be done in line with Cardiff Met's Financial Regulations (staff only).
Large bills will be highlighted to the relevant budget holder and if necessary directly to the relevant member of VCB.
High charges can be incurred from accessing media content, such as video, or from overseas usage particularly in relation to Internet Access.
You would need to select a mobile phone or smartphone from the latest Vodafone handset price list. There is a link to this below. Cardiff Met do not support Blackberries and our recommended smartphones are Apple iPhones or HTC Devices with the Android Operating System.
If you require a data service then you will also need to liaise with IT Helpdesk to ensure you select the most appropriate data tariff.
A formal written or emailed order request should then be sent by your line manager to confirm that he/she is happy with Cardiff Met funding the purchase and 2 year contract costs. The request should also identify why the contract is required and provide a cost code to be recharged for the handset procurement.
In exceptional cases, smartphone procurements may require additional approval of the Director of Library and Information Services.
If your mobile phone has been lost or stolen, please contact the Vodafone Public Sector Customer Services team on 03333 044444. They can place a bar immediately. Then, as soon as possible, please inform your line manager and IT Helpdesk.
Roaming charges, for data and/or voice, can be very expensive. If you travel regularly, as part of your Cardiff Metropolitan contract, then it's worth considering one of the Roaming Data Bundles listed in Mobile Tariff however these can also be expensive over a long period of time.
Mobile phone invoices are generated on a quarterly basis (3rd week of January, April, July and October) by Vodafone. They are then delivered directly to departmental administrators by email.
Cardiff Met uses the numbers detailed below.
Those with extension numbers in the ranges starting with 1130 and 1500 should note that the external part of their number differs from other extensions (i.e. 2020 rather than 2041).
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