The IT Helpdesk is the first point of contact for any IT related issue or query. We provide 1st line support and general IT advice for both students and staff across the University.
We aim to resolve your query as quickly as possible by either remotely connecting to your machine to fix the issue, providing you with the relevant information needed, or escalating the call to one of our IT Advisors who will visit you directly.
All calls are managed within our service desk system, and will be prioritised according to the nature of the issue.
How can we help?
Tel: x7000 (02920 41 7000)
Cardiff Met Webchat
Self Service Portal: itservicedesk.cardiffmet.ac.uk
When you log a call, the IT Helpdesk will classify it as one of the following:
Incidents are generally classed as unplanned disruptions and issues with the current IT service, and take higher priority than Requests. Examples of Incidents include:
These would be classed as requests from a user to change their current way of working. Examples of Requests include:
The opening hours for the IT Helpdesk are:
Cardiff Metropolitan University, Llandaff Campus, Western Avenue, Cardiff, CF5 2YB
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