How do I access Outlook Live? The recommended method for accessing email via a web browser is by visiting https://tsr.cardiffmet.ac.uk/pages/student.aspx and clicking the Email icon.
Please see the Accessing Student Email Flash Guide for full details.
What is my email address?You will have two addresses on the email system as follows. These addresses and your name details are set by Cardiff Met's registration system. Unfortunately, you are unable to change the email addresses, however if you notice an issue with your name then you may contact the Academic Registry to change this. a) student number@outlook.cardiffmet.ac.uk e.g. st12345678@outlook.cardiffmet.ac.uk
b) initial.initial.surname@outlook.cardiffmet.ac.uk e.g. d.l.jones@outlook.cardiffmet.ac.uk
Should the name used on b) mean there is a duplicate address already registered then a number will also be used in the email address to make it unique e.g.d.l.jones17@outlook.cardiffmet.ac.uk. Please note the latter email address is subject to change. For example if you notice any spelling mistakes in your name then it will change. For this reason you are advised to use the email address containing your Student Number as much as possible.
How long will my Outlook Live account and my mailbox contents be available?If you don't access your account for 365 days, then all your messages, folders, and contacts are deleted. Incoming messages will also be sent back to the sender as undeliverable.
After you leave Cardiff Met your email account and its contents will continue to be accessible for a period of 1 year afterwards. You will need to access this by visiting mail.office365.com and signing in with your Office 365 username (stnnnnnn@outlook.cardiffmet.ac.uk) and your last Cardiff Met password.
Are my email folders backed up by Microsoft and if I accidentally delete messages can they restore them?Microsoft has a very resilient system in place so no information will be lost if there is a failure. If you delete messages from the deleted items folder then they will be permanently lost as Microsoft cannot accommodate individual restore requests.
What will happen the first time I logon to Outlook Live?The first time you log on to Outlook Live you will need to provide some additional information to enrol in the system. This will be very similar to the registration you would normally go through on setting email accounts with Google, Yahoo and Microsoft. You will need to provide information such as a secret question and answer, an alternative email address and location information.
What can I do about Spam (Junk Email) on Outlook Live?Outlook Live has comprehensive spam filtering and further information is available on the
Microsoft website. Cardiff Met's email addresses are automatically whitelisted so email from Cardiff Met should always get through. You can also adjust your own junk email settings as is described in Microsoft's help page at http://help.outlook.com/en-us/140/ms.exch.ecp.junkemailconfiguration.aspx. Please note that Cardiff Met may automatically create entries in your Safe Senders list. For example surveymailer.com is added to ensure emails are received from the NSS Student Survey.
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