​MiTel MiVoice Connect

First Time Use

Double click on the MiTEL icon to open the software

The following screen will appear:

1) Click Show advanced

2) Tick Use Windows Credentials

3) Type telman01 in server box, if not already populated

4) Tick Remember me

5) Click Log In

This screen should not appear again.

Headset Users 

To have the client remember to use the softphone option

Click your name

Click the settings cog (far right)

Click Softphone from the menu on left

Check box that says 'On start-up assign me to my softphone'

Then when the client is opened it will remember to use the softphone option, and enable you to take calls via a headset.

Setting MiTEL to start automatically when you log in

MiTEL can be run by clicking on the icon on your desktop.  By default it is set to not start when your machine logs in.  If you want it to start automatically when you log in

1. Click on your profile

2. Click on the settings cog

3. Click on the tick box to start automatically.

Outlook Error

Load Outlook. An error relating to ShoreTel may appear. If it does, click Close. This will remove redundant Add-ins and the error will not appear again.

 Screen Layout