Enabling Your Inactive Account
Following an IT security assessment, we have been advised that all accounts which are inactive for 90+ days should be disabled.
This will reduce the number of accounts that could be compromised and used to illegally access our systems and data.
Register for Self-Service
If you have followed links from an all staff IT announcement; the first step, while your account is still active, is to go over to the password self-service portal and register: https://password.cardiffmet.ac.uk/PWDManagementUI/
This is something all staff are expected to sign up for, and we strongly recommend that if you have not done so already, you should take the time now to sign up. This will make enabling your account and / or resetting your password an effortless process in the future.
Your account is disabled, and you can’t access any resources
Should you find your account is disabled due to inactivity, then there are two procedures that you can follow. Both methods will get your account enabled and password reset.
Method 1: The preferred method
If you have already registered with the self-service portal as above, then please go to https://password.cardiffmet.ac.uk/PWDManagementUI/
Follow the on-screen instructions to get your account enabled and password reset.
If you have any issue with this process, you can contact IT Helpdesk to assist you.
Method 2: You have not previously registered with self-service portal
If your account is disabled, and you have not registered with the self-service portal as above, then you will need to contact the IT Helpdesk. Please advise them that your account is disabled, and that you require your account to be enabled and password reset.
For further assistance, please contact the IT Helpdesk on 029 2041 7000.