Microsoft Office Specialist Outlook

​Learn how to process your email, calendar and to-do list efficiently with Microsoft Outlook, the de facto standard for corporate communication software.  Once you have developed your skills, prove it by gaining a globally renowned Microsoft Office Specialist qualification.

Almost everyone knows the basics of email, so this course focuses on useful - but underutilised tools - such as Flags and Tags, Quick Steps and Search Folders that can help you to be significantly more productive when using Outlook. The course develops learners so that they are able to efficiently process work-based communication in a corporate environment.

Read on for full course details, or sign-up below

Sign-up: Full Course

The course consists of an induction, comprehensive e-learning and practice projects and optional Key Concept sessions. It culminates in the MOS Outlook exam. Estimated learning time: 11–21 hours.

There are 3 intakes a year - early October, early January and early May.

To sign-up for the course, choose one induction option: an induction session or an Anytime Induction that is completed online when you wish. Learn more about an Anytime Induction.

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Sign-up: Key Concept Sessions

Key Concept sessions are optional. They explore some of the course material through worked examples and exercises. They are open to all students & staff regardless of whether you enrol on the full course. See a description of each session.

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The sessions will be held through a Microsoft Teams meeting. A link (URL) to the meeting and joining instructions will be sent after booking on a session.

Target Audience

Cardiff Met students or staff.


​Some experience with Outlook is recommended, but full training and resources will be provided.


The course and exam are free to Cardiff Met students and staff, but places are limited.

Outlook Logo
The e-learning was excellent. The trainers are fantastic, very helpful. I feel much more confident in using Outlook now

Course Structure

The course begins with an induction - either an induction session or Anytime Induction. The induction explains the nature and structure of the course and the resources available – a comprehensive e-learning course, practice projects, Microsoft textbooks and GMetrix practice software.

The core of the course is the e-learning and practice projects. In complement to those, there are two, optional, Key Concept sessions. These sessions explore some of the more interesting and difficult topics through worked examples and practical exercises.

The course concludes with the Microsoft Office Specialist exam; a 50 minute, computer assessed exam in which you have to complete several tasks in a realistic Outlook environment. The exams can be taken remotely, from your home.

Visit our Microsoft Office Specialist page to find out more about MOS and the benefits of a MOS qualification.

The amount of learning time depends on your current Outlook knowledge, but as an estimate:

  • Key Concept teaching: 0 - 2 hours
  • E-learning: 7 - 12 hours
  • Practice projects and GMetrix exam practice: 3 - 4 hours
  • Certification exam: 50 minutes.
For a total of between 11 - 21 hours.

Key Concept Session Details

Key Concept Session 1: Managing Email Efficiently

This session explores how underutilised tools such as Flags and Tags, Quick Steps, rules, search refinements and Search Folders can help you process your email more efficiently.

Key Concept Session 2: Schedules, Tasks and Contacts

This session explores how Outlook tools can be used to manage your calendar, to-do lists and contacts. Topics include calendar views, appointments vs meetings, sharing your calendar, tasks, the To-Do bar, contacts and contact groups.

Upcoming Courses

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Specific Learning Outcomes

The key objectives for the course are:

  • Manage the Outlook Settings and Processes
  • Manage Messages
  • Manage Schedules
  • Manage Contacts and Tasks

View a PDF of the complete MOS Outlook 2019 Exam MO-400 Objectives.


Candidates who successfully pass the exam (Outlook 2019: Core Communication, Collaboration and Email Skills) will gain the Microsoft Office Specialist Outlook qualification. You will receive:

  • a physical and digital certificate
  • a digital badge that can be used to share (e.g. on LinkedIn) and verify your achievement


Got a question?

See whether the Certification FAQs page answers it, or find out more about MOS on our Microsoft Office Specialist page.  If you still have questions, get in touch with the IT Training team via email.