Introducing.....POINT OF
BUSINESS!
On Monday 1st August,
Information Services will be rolling out a new Helpdesk Case Management System
entitled Point of Business, within the IT Helpdesk.
Point of Business will allow us to log, track, and manage the helpdesk
calls you log with us from start to finish, providing us with the ability to
improve the way we engage with the different support teams within IT, in order
to resolve your problems more efficiently and effectively.
Alongside the Case Management
System, we will also be introducing a Self-Service Web Portal which will provide
you with the ability to log and update your own helpdesk calls (this is entirely
secure and can only be accessed with your Cardiff Met username and
password). Within the Self-Service Web Portal, you will also be
able to oversee your calls and see first-hand what progress has been made with
your issue(s) by our support teams, by reading the case notes and adding to them
yourself (you are also able to add any relevant attachments such as Word
documents or screenshots to the specific Case). The portal will be
found at the following link:
A quick 5 minute guide on how to
use the Self-Service Web Portal can also be found here:
At the present time, the Portal
will only allow you to log and update your own Cases, however the potential to
incorporate different tasks within the portal is coming…so watch this
space!
