Do I have to pay?
No, the costs are paid from the Library budget.
How do I receive my requested book/journal?
Articles will be delivered electronically - you will be notified via email as to how to access it.
Books will be avaialble for collection from your Campus Library.
How long does it take for my item to arrive and how will I know when to collect it?
An average delivery takes 7-10 days, though in many cases ILLs are ready in 2-3 days. Please note that obscure requests may take longer. If your ILL has to be collected, you will be notified by email from
Can I renew a book or thesis?
Yes, although this is subject to the lending institution's approval. If you wish to renew an ILL, bring it to your Learning Centre. They will need to retain it until the renewal has been agreed.
How will I know if my ILL has been renewed?
You will receive an email from
firstname.lastname@example.org notifying you of the lending institution's decision.
What happens if I lose an item?
Please contact your Learning Centre as soon as possible. If the book or thesis was lent by the British Library, a minimum £166.20 replacement fee will be charged. This fee may be higher if the item is rare or expensive.
I’ve had a letter recalling my item and it’s earlier than the date I was originally given?
The item needs to be returned to your campus library immediately. The changed date is because the item is in heavy demand and there are numerous borrowers waiting.
Can I request material held at another Cardiff Met Campus?
Yes, you can do this by checking MetSearch and request the item be sent to whichever
campus is more conveinentl. ILL Request Forms are only used for material which Cardiff Met does NOT hold.
Who do I contact for more information?
You can ask the staff at your Learning Centre or email
Lending to other Institutions Cardiff Metroppolitan University can supply the following under ILL: books, journal articles (not whole issues). Please send details of your request to Ddelivery@cardiffmet.ac.uk including your request number and BL Account number.
The digitisation service allows the Library to digitise core materials for specific cohorts and make then available via Moodle.
The types of material that can be digitised includes : book chapters; journal articles and images. The service is run in conjunction with the Copyright Scanning Licence Agency's Scanning Licence.
What Can be Scanned?
Up to 5% or one whole chapter, whichever is greater, from a book.
Up to 5% or one whole article, whichever is greater, from a single issue of a journal.
Up to 5% or one whole article, whichever is greater, from a set of conference proceedings.
Up to 5% of an anthology of short stories or poems or one short story or one poem of not more than 10 pages, whichever is greater.
Up to 5% or one single case, whichever is greater, from a published report of judicial proceedings.
Visual image, whether full or part page.
The blanket licence does not cover certain excluded categories such as some specifically identified publications; material produced by non-participating publishers; printed music; maps. A list of these exclusions is available on the CLA's website Excluded Categories and Works list.
How do I request material for digitisation?
Fill out the online
Digitisation Request Form.
How long will it take?
Please provide us with at least
2 weeks notice to allow us to process your request, particularly for materials required during the autumn term.
Who uploads the digitised extract to Moodle?
The extract will be emailed to you and you will upload it to Moodle. We will contact you when the material nears its expiry date for it to be removed.
I want to use the same material again for the following years cohort, can I do this?
Yes, but you will have to submit a new request form as student numbers will have changed and a new version of the document will be resupplied.
Top Tips on how to stay legal:
Request digitisation via Cardiff Met Library Services.
Do not upload electronic content unless you are sure that it is permissible.
Only students registered for the relevant course of study, and staff teaching the course, may download or print the material.
No digital manipulation, morphing, colour or shade adjustment or otherwise is allowed, except to make a copy accessible to Visually Impaired Persons.
Any images used must be credited the rightsholder appropriately.
Newspapers, music and maps are excluded from this scheme.
The Copyright Licensing Agency has the right to audit institutional servers to ensure that the license is adhered to.
Who do I contact for advice?
Telephone: 029 2041 5790